Presence without a Fanfare
Lucent Talking
exists to be a catalyst in the resolution of disputes for businesses across the
UK.
Disputes of all kinds, (not necessarily involving large sums
of money) can be devastating for a company.
The risk to reputation can be rapid and can put the very
existence of a business in peril. It is therefore
important to address the problem, look at all the issues and rectify the situation promptly.
As a neutral facilitator, Gillian Hall, Lucent Talking’s
Founder Director enables businesses to repair crossed wires, build bridges and
work on strategies to ensure that this better position is maintained.
Gillian Hall does not seek the limelight in her role as a
Mediator, Facilitator or Mentor. There
is no expectation of recognition or publicity from the companies she works
with, as it is all confidential.
Gillian has been involved in commercial mediation since
1999. Given this longstanding commitment
to alternative dispute resolution, she is one of the most established mediators
in the UK.
What does Gillian bring to the
mediation table?
A vast amount of experience mediating both commercial and
community disputes.
Gillian co-founded a leading commercial mediation company in
1999, playing a key role in promoting alternative dispute resolution to
commercial litigators when the industry was in its infancy. Whilst observing
commercial mediations, Gillian also played a part in establishing a commercial mediation
business model, which is now replicated throughout the UK.
In 2004, Gillian undertook her mediation training and from
this point has mediated a large and varied number of community and commercial
mediations: different industries – oil,
property, farming, digital, charities to name a few plus a vast number of
community and neighbour disputes – mostly face-to-face mediations which Gillian
considers a very rich training ground, where mediation skills were thoroughly
tested in highly charged and tense meetings.
For five years through community mediations (generally no
longer than two hours in length), Gillian developed her advanced communication
tools to bring the essence of disputes to resolution encouraging parties not to
hold onto points of division. This
period of rapid responses without interfering, was where Gillian learned to
know how to change the pace of the discussion before it lapses into the same
old familiar pattern that did not previously work. She also developed the
essential skill of knowing how to respond to nuances of verbal and non-verbal
communication and has never forgotten a successful mediation in which one party
did not say a single word!
This unique and unusually varied mediation experience has
stood Gillian in great stead. Her mediation knowledge has certainly been shaped
in those moments when mediators can best judge when new information is emerging
to not intervene, and also whilst saying very little, still switch from a
benign to a dynamic presence depending on the circumstances.
Gillian is often asked about the difference between
evaluative and facilitative mediation – watch out for news of a short video she
is making on this topic. For the
avoidance of doubt, Gillian does not support evaluative mediation and in the
video she will explain why!
If you have any questions about mediation, Gillian is more
than happy to discuss this in more detail.
07940 853 515
All communication with Lucent Talking is confidential. Please note Gillian cannot comment, advise or
pass an opinion about a particular dispute.
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