Dispute resolution through mediation & strategies to move beyond conflict

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Tuesday, 10 February 2015

Gillian Hall & Lucent Talking

Presence without a Fanfare

Lucent Talking exists to be a catalyst in the resolution of disputes for businesses across the UK.

Disputes of all kinds, (not necessarily involving large sums of money) can be devastating for a company.  The risk to reputation can be rapid and can put the very existence of a business in peril.  It is therefore important to address the problem, look at all the issues and rectify the situation promptly.

As a neutral facilitator, Gillian Hall, Lucent Talking’s Founder Director enables businesses to repair crossed wires, build bridges and work on strategies to ensure that this better position is maintained.

Gillian Hall does not seek the limelight in her role as a Mediator, Facilitator or Mentor.  There is no expectation of recognition or publicity from the companies she works with, as it is all confidential. 

Gillian has been involved in commercial mediation since 1999.  Given this longstanding commitment to alternative dispute resolution, she is one of the most established mediators in the UK.

What does Gillian bring to the mediation table?

A vast amount of experience mediating both commercial and community disputes. 

Gillian co-founded a leading commercial mediation company in 1999, playing a key role in promoting alternative dispute resolution to commercial litigators when the industry was in its infancy. Whilst observing commercial mediations, Gillian also played a part in establishing a commercial mediation business model, which is now replicated throughout the UK.

In 2004, Gillian undertook her mediation training and from this point has mediated a large and varied number of community and commercial mediations:  different industries – oil, property, farming, digital, charities to name a few plus a vast number of community and neighbour disputes – mostly face-to-face mediations which Gillian considers a very rich training ground, where mediation skills were thoroughly tested in highly charged and tense meetings.

For five years through community mediations (generally no longer than two hours in length), Gillian developed her advanced communication tools to bring the essence of disputes to resolution encouraging parties not to hold onto points of division.  This period of rapid responses without interfering, was where Gillian learned to know how to change the pace of the discussion before it lapses into the same old familiar pattern that did not previously work. She also developed the essential skill of knowing how to respond to nuances of verbal and non-verbal communication and has never forgotten a successful mediation in which one party did not say a single word!

This unique and unusually varied mediation experience has stood Gillian in great stead. Her mediation knowledge has certainly been shaped in those moments when mediators can best judge when new information is emerging to not intervene, and also whilst saying very little, still switch from a benign to a dynamic presence depending on the circumstances.

Gillian is often asked about the difference between evaluative and facilitative mediation – watch out for news of a short video she is making on this topic.   For the avoidance of doubt, Gillian does not support evaluative mediation and in the video she will explain why!

If you have any questions about mediation, Gillian is more than happy to discuss this in more detail.
07940 853 515

All communication with Lucent Talking is confidential.  Please note Gillian cannot comment, advise or pass an opinion about a particular dispute.

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